The UAGC library recently began using Open Athens. This single sign-on authentication system allows you access to your Ebook Central bookshelf once you have entered the library. Therefore, a new account based on your student login was created for you along with a new bookshelf.
Fortunately, you can retrieve items from your old bookshelf when you Submit a case to Ebook Support. Be sure to select the following when filling out the form:
- Platform/Service – ProQuest Database, Ebooks and Videos.
- Product – Ebook Central/LibCentral
- Case Type – Account Management
And including the following information:
- The name of the library or university whose Ebook Central site you use, which is the University of Arizona Global Campus.
- Your previous Ebook Central username (in most cases this will be the email address you used to create the account).
- Your current Ebook Central username. The username seen by our system may differ from the username you use when signing in. To see what Ebook Central is using as your username, access Ebook Central and go to Settings>Profile. Then copy what you see under the "Email/Username" field.
Please note that it may take several days for your bookshelf to merge.
If you're not sure what your previous username was, Ebook Support may still be able to identify your old bookshelf. It will help if you can remember some of the titles you had saved.
If you still have questions you can chat in real-time with a librarian here.