Generally, when PDFs are not downloading, it usually means the PDF Reader needs to be updated.
Steps to take:
- Download the most recent version of Adobe Reader from this website: http://get.adobe.com/reader/. (If there's a checkmark next to "Optional Offer", un-check that box, and then click the "Install Now" button. Follow the steps on the screen to complete the process.) Once the installation is complete, close your browser and start a new session.
- If that doesn't work try the following troubleshooting techniques as laid out in the troubleshooting guide:
- Clear your browser's cache, cookies, and history.
- Disable or lower your browser's pop-up blocker.
- Try using a different browser or make sure that you are using the latest version of your preferred browser.
Please let us know if you still have questions or if the issue persists.
If you still have questions you can chat in real-time with a librarian here.
