If you are seeing this message, you most likely are having an issue with your browser's cache, cookies, and history, or there is a problem with your Internet Service Provider (ISP).
To resolve this, the first thing you’ll want to do is clear your browser's cache, cookies, and history. This troubleshooting guide will explain how to do this. Once you’ve done this close out the browser and restart your computer before accessing the database again.
If this doesn’t work, we recommend you try using a different internet browser. For example, if you are using Internet Explorer, try using Mozilla Firefox or Google Chrome. You also may want to check to make sure you have the latest version of the browser you’re using. Here are links to download the most popular web browsers for free:
Lastly, if you are using a satellite internet service such as Hughes Net, Exede, Dish TV Frontier or Wild Blue, this could be what is causing the issue. Many satellite services utilize a pre-caching feature that is not compatible with many Library databases.
Satellite internet often uses pre-caching in an attempt to speed up the internet connection, temporarily saving web pages so that they load quickly the next time you visit that page.
To address this issue disable the pre-caching feature by calling your satellite provider.
If you are using Hughes Net ask them to disable TurboPages
If you are using Viasat ask them to disable the "Optimizer". You can also uninstall the optimizer by calling Customer Support (1-855-463-9333) to have them disable this feature on your modem.
NOTE: This may slow down your internet service a bit. Also, you will have to call Viasat to disable the service again if your modem is rebooted or a power outage occurs.
If you still have questions you can chat in real-time with a librarian here.
